Refund policy

At Zauq-e-Zameen, we are committed to delivering the freshest mango. Due to the perishable nature of our produce, we cannot accept returns on mango items. However, you may be eligible for a full refund or replacement if your order meets any of the following conditions:

📋 Eligibility for Refund & Replacement

To be eligible for a refund/replacement your item must meet the following criteria:

• Damaged during Transit: The box or the mangoes arrived severely bruised, crushed, or damaged due to rough handling by the courier.

• Spoilage upon Delivery: A significant portion of the fruit is rotten, infested, or overripe immediately upon opening the box on the "unbox date" mentioned on the label.

• Incorrect Order: You received the wrong variety, the wrong box size, or a different weight than what you ordered.

• Delayed Delivery: The shipment was delayed by the courier service past the promised delivery window, resulting in spoiled or unusable fruit (delivered after two days of unbox date mentioned on the label).

• Missing Items: Part of your order or the entire box went missing during transit and was not delivered.

• Incorrect Address / Refused Delivery: We do not provide any refund/replacements for refused deliveries or incorrect address.

 

To claim a refund or replacement, please ensure:

1. Time Limit: You must report the issue within 12 to 24 hours of receiving the delivery.

2. Proof Needed: You must provide clear photos or a short video of the damaged box and the affected mangoes.

3. Proper Storage: Claims will not be accepted if the damage occurred due to improper storage after a successful delivery.

 

🚀 How to Start a Return

To initiate a refund/replacement, please contact us at [email protected].

🛡️ Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, we recommend not to open the box before the "unbox date" mentioned on the label.

🔁 Exchanges

Mangoes are highly perishable, temperature-sensitive, and have a short shelf life. Because they can easily spoil or suffer damage during a return transit, we cannot safely accept them back or exchange them for another box.

💰 Refunds

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Note: It can take some time for your bank or credit card company to process and post the refund. If 15 business days have passed since approval, contact us at [email protected].